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Shipping:
All orders are shipped via select freight, UPS Ground, or US Priority Mail carriers. All shipping options cover the lower 48 states and arrive as quickly as 2-5 business days. Most orders over $200 ship out the same business day! If you need faster shipping, feel free to give us a call for a quote!
We can also ship to Hawaii, Puerto Rico, and Alaska for an additional charge. We currently do not ship internationally. Items excluded from our flat rate shipping policy may include hazardous materials, and bulky or oversized packages. Any orders that contain items that do not qualify for our flat-rate policy are notified and additional shipping is collected at that time, if necessary. Items excluded from this program are determined by the manufacturer and may vary at any time.
All damage claims must be submitted within 24 hours of receiving your package. Please try to use a USPS-qualified physical address for all orders. PO Box delivery is available but will add a small delay to your delivery, as materials must be gathered and repacked for USPS shipment.
Returns:
Ordered the wrong item? No problem! Most items that are still new, unused, and undamaged can be returned with a mandatory 15% restocking fee if returned within 30 days of purchase. No returns are accepted on electrical components, paints, oils, chemicals, belts, tires, gaskets, gasket sets, or seals. All of these sales are final. No returns are accepted on parts that have been installed and/or used and removed, or removed from a kit or assembly. All of these sales are final. All returns require a Return Authorization Number (RMA) that can be obtained by phone (254-732-5336) or email (orders@mowerpartsgroup.com). The original purchaser is responsible for any return freight or insurance to our RMA center, as well as to the manufacturer, if necessary. Shipping charges are not refundable. All RMA processes (claim, delivery of the part to RMA center, completion of tracking, and delivery to manufacturer) must be completed within 30 days of original delivery or your claim will no longer be valid.
RedMax Parts Direct is the web's only 100% OEM RedMax parts supplier. We supply only original manufacture parts, no cheap aftermarket, for RedMax outdoor power equipment including backpack blowers, string trimmers, stick edgers, hedge trimmers, chainsaws, and more. We offer every part made by RedMax including recoil starters, trimmer heads, air filters, spark plugs, and many many more. At RedMax Parts Direct you find a knowledgeable and courteous staff eager to make sure you get the correct part, quickly. Most orders are received by the customer in 2-4 business days, however, there are times when a part is out of stock.
